Current System Status

E-Mail Delivery to BT and Yahoo

14:04 17/02/2017

Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT

Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT

web62, web63, web64, web65, web71, web72, web73, web74, web193, web194, web195, web196 abnormal server performance

09:39 20/02/2017

We are currently having adverse performance on these servers.

Upon investigating the causes we've taken the decision to migrate a number of the packages on these clusters over to a new database server.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Update - 21/02/2017 - 13:00

Our System Administration Team is continuing to work on improving performance on these servers. While this work is ongoing there may be some periods of slowness accessing some sites.

We apologise for the inconvenience caused as a result of this.

Mail 114 - Abnormal server performance

11:21 17/02/2017

Performance on this server has improved, we are still monitoring this and will continue to do so over the weekend to ensure stability.

This status page will be kept up to date with the latest information on this server.

Update - 21/02/2017 - 13:00

Work is ongoing to improve performance and stability, our System Administration Team are working on this but there may still be some degraded performance at this time.

We apologise for the inconvenience caused as a result of this problem.

Update - 21/02/2017 - 15:25

Currently, users will not be able to login to mailboxes hosted on this server. This is intentional whilst work is being carried out on the server - it will not impact the receiving of emails.

Update - 21/02/2017 - 17:15

Users are currently unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. There is a large mail queue on this server and it is still accepting messages for delivery which should be available once logins are restored.

Update - 21/02/2017 - 20:32

Users are still unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. The mail queue has been reduced significantly on this server however further work is still being carried out, this sever is still accepting messages for delivery which should be available once logins are restored. We apologise for any inconvenience caused.

Planned System Maintenance

There is currently no planned maintenance.